Frequently Asked Questions
How is my item shipped?
What are official Mr Chocolate’s Travel Business hours?
When will items be shipped?
How can I upgrade to express post?
How do I use my coupon code?
Why isn’t my coupon code working?
What payment methods does Mr Chocolate’s Travel offer?
Currently we offer VISA, MASTERCARD, AMEX, POLI and Direct Deposit.
Will Mr Chocolate’s Travel offer more payment methods?
How much is delivery?
How long does delivery take?
All orders are shipped from our warehouse in Hurstbridge, VIC and will usually take between 1 – 4 Business Days. We ship via Australia Post with all parcels having tracking numbers and will email your shipping number upon dispatch.
Can I pick up my order in person?
What if my item arrives damaged?
We will request a photo of the damaged items, assess and offer an appropriate solution.
If the solution is to return the damaged item to us we will provide a prepaid return label for you to attach to the parcel and lodge at your closest post office.
Once we have received the damaged item back to us we will arrange a replacement or a refund depending on what solution we have negotiated.
How do I track my parcel?
Who is Mr Chocolate?
Mr Chocolate has had many business ventures including:
Mr Chocolate’s Book Company [1999 – 2003](vintage children’s books)
Mr Chocolate’s Kids Clothes [2002 – 2004]
Mr Chocolate’s Vintage Stall at Bendigo Pottery in Epsom [2014 – present]
Mr Chocolate’s Travel Agency in Hurstbridge [2017 – present]
Mr Chocolate’s Online Shop [2018 – present]
Mr Chocolate is combining all his passions within one service.