ORDERING INFORMATION AND POLICIES
Thank you for shopping with
STOCK INVENTORY AND AVAILABILITY
We maintain high standards and we
Generally, we ship items ordered before
If you have ordered more items and there happens to be a delay on a part of your order, our policy is to ship the in stock items and post the delayed order with free shipping once the item is in stock. Communication is imperative and we will always communicate our intentions to be sure the outcome is what is desired from you, our customer.
When an item becomes unavailable we may provide the option to swap or exchange for alternative product/s. Exchanging items may sometimes result in an increase in order total. Any additional amount can be paid over the phone by credit card. Should you select an option that requires additional payment we will call you to arrange. If the updated total is less than the amount paid, of
CANCELLING AN ORDER
Customers are welcome to cancel any unshipped orders at any time
Once an order has been shipped we are unable to cancel.
Please refer to our return policy if an unwanted order is already on its way to you.
Sometimes we may require further information from you, our customer. We will generally contact you via email, however, if urgent we will contact you via phone. There are many reasons we may need to contact you.
If a response is required and is not received within 72 hours we may cancel your order. If an order is
If you have not received an appropriate response from us please call us on 0439 351 587
Whilst we take extreme care in packaging our orders, occasionally items may arrive damaged. If you have received a damaged item please contact us within 7 days of receiving your order.
We will request a photo of the damaged items, assess and offer an appropriate solution.
If the solution is to return the damaged item to us we will provide a prepaid return label for you to attach to the parcel and lodge at your closest post office.
Once we have received the damaged item back to us we will arrange a replacement or a refund depending on what solution we have negotiated.
After ordering online you will receive an email confirmation containing your order details.
Orders are generally shipped within 1 business day. If a delay is expected we will contact you via phone or email. If you wish to query a delivery please contact us at firstname.lastname@example.org or 0439 351 587
Click Here for our Ordering Information and Policies
Refund & Returns Policy
Due to the nature of our goods, returns can only be accepted on unused items still in their original packaging unless of
To request a return, please email us at email@example.com within 1 week of receiving goods. Upon approving a return request we will communicate
All products must be returned in their original condition. All return
Whilst we aim to provide accurate stock information at all times, sometimes inventory may be incorrect due to varying factors. When an item listed as in stock cannot be shipped, you will be provided various options via email.
While such errors are rare, we reserve the right to cancel orders due to incorrect stock or pricing information. In these
- Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by
MrChocolate’s Travel or any outside party.
• All transactions are performed under SHA-256 SSL Certificate.
• All transaction data is encrypted for storage within STRIPE’s bank-grade data
centre, further protecting your credit card data.
• STRIPE at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by